Total Complaints
75
+2 this week
Active
48
-1 from yesterday
Resolved
14
+5 this week
Closed
13
Up from last week
Complaints by Status
A breakdown of all complaints by their current status.
Raised
Processing
Awaiting Info
Resolved
Closed
Hover over a bar to see the exact count for each status.
Complaints by Category
A breakdown of why customers are complaining.
Trending up by 5.2% this month
Showing top 15 complaint categories for a total of 75 complaints.
Recent Complaints
A quick look at the 5 most recently updated complaints.
| Complaint ID | Customer | Reason | Status | Last Updated |
|---|---|---|---|---|
| COM-1063 | user63 user63@example.com | Ticket not generated ORD-17960 | Resolved | in about 24 hours |
| COM-1034 | user34 user34@example.com | QR Code not claimed past 2 days ORD-40154 | Awaiting Info | in about 3 hours |
| COM-1043 | user43 user43@example.com | Incorrect fare charged ORD-12668 | Awaiting Info | in about 3 hours |
| COM-1056 | user56 user56@example.com | Refund not initiated ORD-15695 | Processing | in about 1 hour |
| COM-1068 | user68 user68@example.com | Double-charged ORD-71063 | Processing | in 10 minutes |